Technology – Page 2 – Jim Gill's Blog

What You Need to Know about Airport Facial Recognition Technology

July 16, 2019July 11, 2019 by James Gill, posted in Airports, Information Systems, Infrastructure, Security, Technology

Airports across the United States are quickly adopting new technologies to make the experience of flying as simple as possible for passengers. One of the technologies that is being adopted rather quickly is facial recognition, which has led some people to become rather hesitant about the implications of this technology. On the surface, facial recognition seems like a great way to speed up the process of flying. Already, on some flights you do not need to present any form of identification or even a ticket because a computer system verifies your identity based on your face alone.

A number of different airlines and airports are piloting this technology. JetBlue, for example, has already scanned 150,000 faces and used this information to verify international travelers on their flights. Delta has created a biometric terminal in Atlanta that uses facial recognition at check-in, baggage drops, security, and boarding. With this technology, flights are able to board nearly 10 minutes faster due to the time saved per passenger. While the convenience of this technology is obvious, the hesitation comes with the fact that the technology is largely unproven and involves storing personal information that could possibly be stolen in the future.

Technology Could Be Used to Increase Security and Make Flights Safer

Facial recognition is an opt-in technology at airports that is only used for international flights. In other words, American citizens do not need to consent to having their faces scanned if they do not wish to do so. At the same time, trading in this personal information for an easier experience at the airport, which is already a stressful environment, sounds very alluring so it would not come as a surprise if passengers decide to jump at the chance to get through security faster. In the future, it is possible that such technology could be used to increase security and make flights safer, which would offer more reasons to participate, but as of right now the main question is one of convenience.

The fears of many people were confirmed recently when US Customers and Border Protection (CBP) announced that photos taken of travelers had been compromised in an attack on the organization. Officials said that the images stolen included ones of people’s faces, as well as their license plates. The attack was actually launched on a federal subcontractor, but it raises the question of how airports can implement technology like facial recognition if there is no guarantee that personal information, including a face scan, remains protected. The images stolen in this event were taken as part of border defense. While no passport nor travel document images were compromised, the event has raised concerns when it comes to facial recognition and travel.

How the Current Facial Recognition Model Works

Currently, facial recognition at airports occurs in a different way than it does with the technology that initially put it in the public spotlight: the iPhone. When someone uses Face ID, the process occurs internally over your iPhone, and Apple never receives any information. However, at the JetBlue e-gates, individuals can put their feet on blue markers and look toward a box that takes a picture and transmits it to CBP, which then reports back about whether or not the individual is cleared to board. The system has photos of travelers stored that it compares against photos taken at the gate, and these stored images come mostly from passports and visa applications. For this reason, the technology is only employed on international flights.

At present, the technology is perhaps not as reliable as it should be. While the research about it has been unofficial, it shows that a significant portion—up to 15 percent of passengers—were not approved when they should have been. Furthermore, one passenger was allowed through even while wearing sunglasses when they were trying to test the system.

Some of the Kinks That Need to Be Worked Out

At the same time, people who do not match simply go through the normal process of having their passports checked by an agent, which is not a major disruption. However, this issue could become a bigger one if facial recognition is employed in many different places in an airport. Perhaps the real lesson here is that facial recognition software just needs to improve before it is more widely implemented at airports, particularly for domestic flights.

Another issue that still needs to be worked out is one of security. Given the recent data breach, it is possible that pictures used for convenience could become stolen. Technological improvements are only beneficial when security keeps pace with them and ensures that the convenience offered does not come at a price. Moving forward, it will be interesting to see how the conversation goes in the months and years ahead and what kinds of solutions are offered in terms of keeping data safe, as more airlines begin to adopt the technology.

Spotlight on the Best Airports in the World

July 9, 2019June 21, 2019 by James Gill, posted in Airports, Facilities, Infrastructure, Passengers, Technology, Transportation

More people are choosing air travel than ever before, and airports are increasingly focused on ensuring that they have a pleasant experience. The quality of service offered by an airport is an important consideration. When travelers have greater access to information about an airport, they can make more informed decisions when preparing for their trip and planning their itinerary. Understanding this, Fodor’s recently launched its Travel Awards program and published the results. The awards recognized domestic and international airports in various categories.

The Best Airports in the United States

The airport declared to be the best in the United States was Hollywood Burbank Airport (BUR). While Fodor’s acknowledges that the airport does not have a lot of flash or even state-of-the-art technology, it is reliable and located in an ideal geographic location. The most important consideration was the fact that moving through the airport is easy and comes with very few, if any, hiccups. BUR offers lots of affordable parking with shuttles that run on time and terminals that are simple to navigate. Furthermore, the airport has excellent food options that are not the standard chain restaurants, even though the airport runs so well that people do not need to show up hours early for a flight. This nomination points to how important the most basic elements of service are.

Fodor’s nominated Austin-Bergstrom International (AUS) as its American runner-up due to its live music, wonderful food choices, and rotating museum exhibitions right in the terminal. Plus, the airport has approved a plan to add 32 more gates by 2040 to keep up with the growth of the city that promises to keep the airport easy to navigate. Jackson Hole Airport was listed as the best tiny airport, largely due to the breathtaking views that it offers, and Bozeman Yellowstone International Airport was the runner-up due to its unique, rustic design. Newark Liberty International was recognized as having some of the best food choices of any airport in the world, largely because it has attracted many of New York’s top chefs.

The Best International Airports

In terms of international airports, Fodor’s voted Singapore Changi Airport as the best, which is not surprising given that the facility is consistently named among the top choices. The airport offers excellent shopping and dining options, and it recently underwent an impressive facelift with new gardens, mazes, and more. Passengers can actually check in early to explore the new garden area, including its gorgeous waterfall. The new area, which is actually known as Jewel Changi, is intended primarily as an attraction to improve the customer experience by making the facility feel less like an airport. The renovation has secured the airport’s place among the very best the world has to offer.

Seoul Incheon International was the runner-up and has become almost as impressive as Changi due to its array of activities for people with long layovers. In addition to shops and restaurants, travelers can head to one of seven indoor gardens and even an ice rink. Also, there is an associated golf course nearby and several relaxation centers. A number of other international airports were also mentioned for their specific features, such as the shopping at London Heathrow and Tokyo Haneda, as well as the food at Hong Kong International.

Improving the Customer Experience

In addition to showcasing the aforementioned airports, Fodor’s highlighted the challenges faced by the Los Angeles International Airport (LAX), the fourth-busiest airport in the world. For instance, its design requires that one travel at least 30 minutes to get from the airport entrance to the right terminal, which can take time due to the fact that no public transportation options exist for getting to the airport and the issue of constant construction. Due to this construction, some passengers must check their bags at one terminal and go through security at another, which subjects them to the traffic a second time.

The construction has resulted, at least in part, in efforts to improve the airport, and there are plans to connect the facility to the delayed Crenshaw Metro Line. The train is now set to open in 2023, and other plans for expansion could help to get people through lines more efficiently. LAX is also set to do something with the Theme Building, a structure that resembles a metal spider and has become emblematic of Southern California Midcentury Modern style. While the building is mostly empty at this point, potential plans for converting it into a conference center and hotel have recently surfaced. No on-site hotel now exists, and offering this simple amenity could also help to cut down on traffic to and from the airport.

What You Need to Know about the LaGuardia and JFK Renovations

July 2, 2019June 21, 2019 by James Gill, posted in Airports, Facilities, Infrastructure, Technology, Transportation

Various technology developments, from autonomous vehicles to rideshare apps, have changed the ways in which people interact with airports. However, especially in the United States, airports have not evolved alongside this technology. As a result, many American airports appear extremely outdated, a problem that is not helped by the fact that overall income for these institutions hasn’t increased. Due to this issue, government organizations have had to step in, which is what is currently happening in New York. With 31 airports, all of which are woefully outdated, the state needs to do something quickly to address the failing infrastructure. Recently, Governor Andrew Cuomo announced $23.6 million in state funding for airport modernization throughout the state, which includes key airports in New York City’s LaGuardia and JFK.

The Serious Issues That Have Haunted LaGuardia Airport

LaGuardia, located in Queens, first began serving travelers in 1939 and has since emerged as the 21st busiest airport in the country, with more than 30 million travelers walking its terminals last year alone. About 4 million of these individuals used LaGuardia primarily as a connecting airport. Despite these impressive numbers, the airport has received little attention since its initial opening and has created a reputation for being not just shabby, but also downright unable to handle the number of passengers that pass through it on a daily basis. Even Vice President Joe Biden once quipped that LaGuardia is a “third-world country.” While this is an exaggeration, it serves to highlight the dire need for upgrades and improvements at the airport. Though plans to renovate LaGuardia date back to 2016, they have only recently begun to be implemented.

The central nexus of LaGuardia remains Terminal B, also known as the Central Terminal Building, which opened in 1964 and was called the “air gateway to America” because of its central role in air traffic for decades. However, the poor condition of the terminal, and the airport as a whole, has led to the slight downfall of LaGuardia, which is now surpassed by both JFK and Newark in terms of usage. However, this issue also relates to the design of the airport. With sporadically planned terminals, plane movement is hindered, resulting in constant gate delays.

The Vision for a Massively Improved LaGuardia Airport

Governor Cuomo and his Airport Advisory Panel have created a strategic plan for revitalizing the airport, which includes demolishing and rebuilding the Central Terminal Building and establishing more connections to public transit. All four terminals are set to be linked through the new building, which will actually be placed close to the highway to create more room for airplanes to move around and reduce related gate delays. The revitalization includes a new parking structure and a different roadway map. Public transit proposals include ferry service to the Marine Air Terminal and an AirTrain that will connect to the metro system.

Addressing the Poor JFK Experience with a Strategic Plan

JFK is not in a much better position than LaGuardia. The airport consists of several disjointed terminals, and delays affect 25 percent of flights. Furthermore, the roadways to the airport create massive amounts of traffic, and the security lines are often frustratingly long. The proposed plan for dealing with this mess will cost $13 billion but has the potential to transform the JFK experience radically.

The plan lays out two modern international terminals that will serve as the cornerstones of the airport. To compete with other major airports around the world, the new terminals will offer a number of amenities, including cultural exhibitions, a play area for children, and free Wi-Fi. Importantly, the plan also allows for growth as JFK is expected to serve 80 million passengers a year by 2035, significantly more than the 66 million it saw in 2018.

JetBlue Airways will construct one of the new terminals, while four foreign airlines have agreed to work collaboratively to build the second. During construction, New York’s Port Authority has pledged to spend $1 billion on improvements to roadways as a means of relieving the congestion that plagues the airport. Currently, a number of different roads cross the main loop that connects the six terminals that comprise JFK. The plan hopes to streamline these streets and also help to interconnect all passenger facilities more effectively to reduce reliance on these roadways. Furthermore, the plan aims to increase the capacity of the AirTrain system linked to the Long Island Rail Road to encourage more use of public transit in getting to the airport.

Some of the Issues Raised in Relation to the JFK Plan

Problematically, the JFK plan does not address some of the core problems plaguing the airport. While it provides two luxury terminals that may impress international travelers, there is currently no strategy in place for dealing with the perpetual delays at the airport. One way to do this would be to add more runways. Transportation experts have long called for at least one additional runway at the airport, and the Regional Plan Association called for two more last year during a regional survey of transportation needs. Many are also disappointed that there is not a better public transportation solution, namely that there is no direct route to JFK from Manhattan. At the same time, dealing with congestion is a critical first step to improving the overall customer experience.

7 of the Most Exciting Airport Projects to Know about in 2019

June 25, 2019June 21, 2019 by James Gill, posted in Airports, Facilities, Infrastructure, Locations, Technology

People do not typically look forward to spending time at airports. However, as technology makes them more convenient and new projects make them more comfortable, this could change. Over the course of 2019, several new airport projects are slated to open that could attract travelers with their unique designs and features.

These projects represent the unique potential of airports to become destinations in their own right, or at least temporary destinations where travelers will be happy to spend time between flights. Doing so often translates into more flights and higher profits. Some of the most exciting airport projects of 2019 include:

1. Singapore Changi Airport

The new Jewel Changi Airport complex opened its doors in April. This expansion has garnered a lot of attention in the last year as it serves as a central hub for the airport’s three terminals. The architect Moshe Safdie designed the structure, which features massive glass panels encasing a circular building spanning more than 1.4 million square feet.

A highlight of the structure is the Rain Vortex, which has earned recognition as the tallest indoor waterfall in the world. Lush greenery around the water feature help make travelers forget they are in an airport. This luscious design plays with the Singapore moniker “city in a garden.”

2. Beijing Daxing International Airport

One of the most ambitious airport projects to date, Beijing Daxing International Airport aims to become the busiest airport in the entire world when finally completed. Certainly, the airport will have one of the largest passenger terminals ever completed, with space for 100 million passengers each year. It will also feature seven runways.

Furthermore, the design leaves space open for easy growth in the years to come. Both China Eastern Airlines and China Southern Airlines will depart to and from the new airport. A high-speed rail network and motorway will help speed connections.

3. Ilan and Asaf Ramon International Airport

Located in Israel, Ramon International Airport represents the unique design aesthetic of Amir Mann-Ami Shinar Architects and Moshe Tzur Architects. The low-to-the-ground, glass-paneled building has a futuristic look that is supposed to remind travelers of the transportation developments to come.

The airport is about 20 kilometers from Eilat and covers more than 1,250 acres with capacity for 2 million passengers each year. The structure has room for growth and will one day likely accommodate about 4.25 million passengers annually. While the structure looks futuristic, it also blends well into its desert surroundings and features a design that helps protect against the major temperature fluctuations that occur there.

4. Istanbul Airport

While this airport actually opened toward the end of 2018, it has only recently begun hosting significant flight volumes after a planned staged opening. The design of the airport won first prize at the 2016 World Architecture Festival in Berlin and features an elegant, tulip-shaped control tower.

The entire airport was completed in fewer than four years, which is an impressive feat in itself. Plus, the airport will continue to grow in the near future, with an eventual goal of transporting 200,000 or more passengers each day. The airport purportedly features a green design, although this claim has been disputed.

5. LaGuardia Airport

On the domestic front, one of the busiest airports is finally getting a much-needed facelift. LaGuardia is getting a complete revamp and reconstruction of all terminals and taxiways to help better accommodate the large number of passengers served by the airport.

The project will add more gates and create more space in general by getting rid of the low ceilings and narrow corridors. Furthermore, the airport has now adopted a unified terminal structure to eliminate the confusing passageways between different flight areas. The overall improvements also include new parking facilities, as well as a link directly to the New York City Metro system.

6. Carlisle Lake District Airport

Located in England, this new regional airport will make it much easier for tourists and British national to visit the lake district. This part of the United Kingdom is a major draw for nature enthusiasts with its rugged scenery. What makes this airport’s opening so exciting, in addition to the fact that it provides easier access to a region once more difficult to visit, is that business will finally start.

The airport has been the source of much controversy due to delays in opening that were attributed to issues with staff training. However, summer flights can now be booked, so the opening seems to be set in stone. Scottish airline Loganair will operate the routes, which include London, Belfast, and Dublin.

7. Louis Armstrong New Orleans International Airport

Another domestic airport in dire need of updates, Louis Armstrong in New Orleans has finally opened to the public after multiple delays. The new, modern terminal cost more than $1 billion, but it provides solid infrastructure and a significantly improved passenger experience.

This update comes at a key time in the history of the airport, which is experiencing a period of growth due to new international flights, including a direct route to London. A modern airport could help attract more tourism from overseas for the city and potentially make New Orleans an important hub for transfer flights should the airport continue to grow.

5 of the Best Strategies for Improving the Airport Customer Service Experience

June 18, 2019June 4, 2019 by James Gill, posted in Airports, Amenities, Facilities, Infrastructure, Technology, Transportation

While certain factors at an airport such as excellent security and overall efficiency can be attractive, airports should not underestimate the importance of customer service. Because passengers have a choice in which airport or airline they use, as well as how often they engage with airport services, airports around the country are beginning to realize the importance of customer service and how treating passengers well drives facility utilization and, ultimately, profits. Some airports, such as Miami International and San Francisco International, have instituted customer service programs designed to drive improvement. Some strategies for increasing the customer experience at an airport include the following:

1. Integrating mobile communication

Most people today have mobile devices, whether that means a smartphone or a tablet. These devices can be used to deliver crucial information, such as flight disruptions or gate changes, directly to passengers. In addition, airports can more easily locate passengers using mobile alerts, which can be more reliable than using a loudspeaker for announcements.

Airports can also use mobile communications to reach out to impacted passengers and offer solutions, such as free access to lounges, vouchers, and more. Also, the strategy opens the channel for communication so that customers can ask questions and get immediate answers instead of tracking down employees or waiting in lines.

2. Creating a vendor community

While it is true that every vendor within an airport is primarily worried about their own sales, that does not mean each store and restaurant is not working toward a shared goal. When vendors do not communicate with each other or buy into the idea of creating a great overall airline experience, customers suffer from a disjointed and perhaps even off-putting experience. But when vendors readily communicate new ideas and strategies with each other, customers will have a streamlined, supportive experience.

Airport consultants have pushed hard for the creation of communities within airports. A great example of the success of community-building is JFK International, which was recognized for Best Customer Service for the Large Airport Division by Airport Revenue News shortly after adopting strategies to connect vendors.

3. Asking for specific feedback

Improving the customer experience at an airport is nearly impossible without first knowing its current problems. That’s why airport executives should gather customer feedback, a valuable source of information for identifying specific targets for improvement. One such strategy is sending a survey directly to customers to ask for feedback about their experience at the airport. When adopting this strategy, it is critical that executives do not get hung up on individual comments but instead look for trends in feedback that can point to a larger, underlying issue that should be fixed. Another strategy is the mystery shopper approach. This method involves hiring professional “shoppers” to go through the process of arriving at the airport, going through security, and engaging with services. The shoppers then provide professional feedback on weaknesses.

4. Partnering with other stakeholders

The customer service experience at an airport affects not just the airport itself, but also airlines, vendors, hotels, and more. Real and lasting change becomes much easier when these stakeholders partner with one another to identify areas for improvement, which should involve increased data exchange. This is especially important for airlines, which have a lot of information about passengers that can benefit the airport. Figuring out ways of sharing information in a secure manner can help the airline tailor its services and facilitate direct, customer-specific intervention (such as the mobile communication mentioned previously). Additionally, partnership is critical for reaction to unexpected situations since it allows for quick, decisive action. Customers would not be left waiting for an answer but would be given an immediate plan of action for what to do next.

5. Investing in employee training

Airports can sometimes overlook employee training. However, training is key for developing the skills and knowledge necessary to deliver excellent customer service. Executives need to think critically about the sort of training they want to offer and how often, as a one-time training is not sufficient for long-term retention of skills and knowledge.

Training sessions do not always need to be held in person. Online training is now cheap and easy to develop and generally offers a significant return. Plus, employees can choose when to complete it so that they are not taken away from important tasks and processes. Executives also need to think about who will receive such training. Providing this training to more employees ultimately means having more individuals capable of assisting passengers in need. Training is also critical for developing a sense of community as well, so it could also extend to both vendor and airline employees.

This Is What You Need to Know about American Airports and Rideshare Policies

May 16, 2019May 10, 2019 by James Gill, posted in Administration, Airports, Amenities, Infrastructure, Locations, Regulation, Technology, Transportation, Vehicles

Many airports are experimenting with their own advances in transportation technology. However, they are also experiencing significant effects from the advent of new options, including ridesharing services.

Most people probably look as ridesharing services, such as Lyft and Uber, as a good thing. Unfortunately, they may actually contribute to a variety of problems in American airports. Many people have recognized that American airports have not developed at the same rate as international ones. These individuals may not know that this problem is, at least in part, directly linked to rideshare services.

In the United States, the vast majority of people arrive at airports in cars. Historically, they would use their own vehicles and park them on the premises or take taxis. However, rideshare services are cheaper and more convenient. This makes their growing popularity understandable.

A recent study found that prior to 2012, when ridesharing became widely adopted, 80 to 90 percent of journeys to the airport were made in taxis, rentals, and personal vehicles. The remainder of this figure comes from the limited public transportation options in some areas.

How Rideshare Services Cut into the Profits of American Airports

The situation has changed quickly. At San Francisco International, Uber and Lyft accounted for about 4 percent of drop-offs in 2014 and then 29 percent in 2017. During the same time, ridesharing-related business expenditures increased from 8 to 62 percent. Although this may not seem problematic at first, it actually contributes to the current underinvestment in infrastructure in American airports.

Historically, car parking has accounted for a significant portion of airport revenues in the United States. This revenue is now falling due to ridesharing, which ultimately means less money to reinvest in facilities. Furthermore, Uber and Lyft drivers, at least right now, pay less in access charges to pick up airport passengers. This is because they have less liberal access to the curbside than taxis. Diminishing taxi use has also cut into airport profits.

The growth of ridesharing services has certainly affected airports across the globe. However, this effect is especially strong in the United States because of the prevalence of personal vehicles. Additionally, there is resistance to transforming airports into bigger drivers of profit via better shopping and dining options.

American airports derive less than 10 percent of non-aeronautical revenue from retail and concessions. This is not the norm around the world, where major hubs like Changi in Singapore and Hamad in Doha have created luxury attractions for wealthy travelers. In other words, American airports have really relied on ground transport-based income. To maintain this source of income, a number of airports have begun changing their policies to increase income from rideshare providers.

Logan Airport in Massachusetts Begins Charging Rideshare Drivers

An airport that has made a lot of news in recent months is Logan in Boston. Very recently, the Massachusetts Port Authority Board of Directors approved a ground transportation plan that will begin charging a $3.25 drop-off fee for Uber and Lyft drivers starting in October 2019. Both of these company protested this change.

The new charge will help the airport recoup some of the losses it has experienced as a result of rideshare service adoption. The plan also creates an entirely new space at the airport for rideshare pickups at a centralized garage site, at least between the hours of 10 a.m. and 4 a.m. In the early morning, pickups will be allowed curbside. In part, this policy addresses the issue of public transportation, which services the airport but with limited hours.

The new area would include dedicated ride-hailing areas, as well as space for check-in and checking baggage directly without needing to go to a separate space. According to the authority, the idea behind the new space is to reduce the number of rideshare trips without passengers, thereby reducing congestion and greenhouse gas emissions. Estimates show that about 30 percent of empty trips will be prevented.

A representative from Uber has criticized the decision, arguing it will cost the airport significant money to execute while also charging passengers more. Both Uber and Lyft ran radio ads to oppose the change and collected more than 10,000 signatures on petitions. Ultimately, the fee is slightly less than the proposed $5 charge, but passengers will begin paying it soon.

More Changes Likely in the Future for Airport Rideshare Policies

Ideally, the new plan will raise some money for the airport that will facilitate infrastructure investments beyond the new garage area. When consumers see how this extra fee can actually improve their experience significantly in the long run, they may not push back as hard, but these effects will not be seen for years to come.

In line with the airport’s statement that the decision is to reduce congestion and greenhouse gas admissions, passengers on pooled rides, such as Lyft Line and UberPool, will have a reduced fee of $1.50.

Other airports across the country are starting conversations about similar decisions to address both the congestion at the curbside and the loss of revenue due to fewer long-term parkers. In the years to come, it will not be surprising to see some radical changes to policy that are even more forward-thinking than those at Logan.

This Is How AI Could Improve Airport Security

May 9, 2019May 2, 2019 by James Gill, posted in Administration, Airports, Facilities, Information Systems, Infrastructure, Security, Technology

Airports are quickly adopting a range of new technologies, from autonomous vehicles to artificial intelligence (AI), to improve passenger experiences and drive efficiency. One of the most significant ways in which AI is being implemented in airports has to do with security.

Across the globe, airports have implemented a number of new safety measures in recent decades because of emerging threats. In some instances, these measures have created significant delays when it comes to moving through the airport. As a result, the customer experience has suffered. This means airports are feeling mounting pressure to streamline the process as much as possible without creating any lapses in security.

Many airports, as well as the governments that back them, have looked to AI as a means of accomplishing the difficult feat of relieving wait times while maintaining strict security standards.

For example, the United Kingdom government recently invested 1.8 million pounds into the development of a new AI system in airports across the country. The Transportation Security Administration in the United States has implemented computed tomography (CT) scanners that implement AI to identify threats in several major airports. In other parts of the world, facial recognition has been implemented at customs and immigration stations.

These technologies do seem to have significant promise when it comes to improving security while minimizing wait times. Here’s how:

Machine Learning and Its Potential for Improving Security

One form of AI that shows the most promise is known as machine learning. AI systems can become more “intelligent” as they receive more information. In terms of airport security, systems can become very good at identifying threats based on patterns and do so much more quickly than a human could. Machine learning has driven trust in AI-based systems a great deal in the past few years.

Industry experts believe that implementing machine learning in airports could help avoid the need to scan certain items separately, such as laptops and other large pieces of electronic equipment. Letting passengers leave these items in their carry-on luggage as they pass through security would eliminate a significant amount of the delay caused in security lines.

One system employing this technology has already been developed. Called the Evolv Edge system, it uses cameras, millimeter-wave technology, and facial recognition to detect threats while people move through a scanner. The system successfully ignores non-dangerous items, such as keys and belt buckles, while reliably identifying explosives, firearms, and other weapons and hazardous materials.

Up to 900 people can pass through the scanner in an hour, making it not only more reliable than a traditional x-ray scanner, but also much faster. Evolv Edge is already being used to screen employees at the Oakland International Airport. It is expected to be deployed at other international airports soon.

How AI Could Reinvent the Airport’s Approach to Security

AI has already made a significant impact on airport security through biometrics. In the coming years, this technology will likely become even more widespread. A recent report showed that more than three-quarters of airports had new biometrics programs in the works for the coming five years. While people mostly associated biometrics with face scans, fingerprints and retinal scans are also expected to grow in popularity because of their reliability.

Some researchers want to go even further with this technology and have broached the possibility of behavioral biometrics. For example, University of Manchester researchers have created a system that identifies individuals based on gait and walking patterns as they step across a pressure pad. Each person has a distinctive, singular walking pattern.

Another application of biometrics is already being tested. The iBrderCtrl project involves an AI program in which a virtual border guard asks standard questions to individuals in an immigration line. If the system believes that the passenger is lying because of facial expressions, the individual gets passed on to a human for further review.

Of course, there is the question of accuracy with such technology. Early implementation of iBrderCtrl had a success rate of 76 percent. The developers believe that tweaks will make it 85-percent accurate. However, this rate may still not be acceptable to some airports, at least not as a primary means of maintaining safety.

The Challenges to Implementing AI-Driven Airport Security

Scrutiny of these systems remains high, especially after some prior failures. In the United States, $160 million was spent on body scanners that were later found to let serious threats through during undercover testing. Because of this, the standard is very high for AI technologies.

However, there is another hurdle that airports need to surmount: the amount of information collected by these systems, especially when it comes to biometrics. A great deal of information security is necessary to safeguard the privacy of passengers. In other words, while there is a lot of potential for AI in airport security, there are also significant challenges to overcome.

These Are 5 of the Airports Implementing Autonomous Vehicles

April 18, 2019April 18, 2019 by James Gill, posted in Airports, Amenities, Facilities, Infrastructure, Locations, Technology, Vehicles

Airports across the globe have begun paying more attention to autonomous vehicle technology, especially as organizations begin implementing pilot projects. The use of autonomous technology has the potential to reduce overall costs while also providing a variety of other benefits. In addition, autonomous vehicles could help curb emissions attributed to airports while increasing safety.

Airport professionals have just begun to scratch the surface of how this technology could improve the customer experience and drive revenues. A number of exciting projects have already begun. While these trials are all very experimental, they have largely demonstrated the impressive efficacy of autonomous technologies.

Some of the most exciting experiments with autonomous vehicle technology at airports include:

1. Heathrow Airport

Recently, Heathrow Airport in England teamed with IAG Cargo and Oxbotica to launch a trial of the CargoPod, an autonomous vehicle that operated in the airside environment. The trial was meant to collect data that the CargoPod designers could use to refine the technology and potentially identify new uses for the self-driven vehicle.

The CargoPod served Heathrow for almost a month. During this time, it traveled along an established cargo route along the perimeter of the airside space. Altogether, more than 200 kilometers of data were collected that will allow IAG Cargo to refine the product further.

Engineers were pleasantly deep surprised by how well the vision-based localization system of the CargoPod operated, even in more complicated situations like the transition from indoor to outdoor spaces.

2. Rotterdam The Hague Airport

To explore the use of autonomous vehicles in baggage handling, Rotterdam The Hague Airport teamed with Vanderlande to launch FLEET. This system will streamline the baggage handling at the airport. It will concurrently improve working conditions for staff and reduce the chance of human error in getting baggage where it needs to be for flight or pickup.

With FLEET, there is no need for conveyor belts or sorting systems. Instead, each FLEET vehicle carries a bag to its destination using an algorithm to plot the most efficient route through the airport.

One of the biggest benefits of this system is resiliency. If a vehicle fails, only one bag is affected and the rest of the luggage carriers can continue around the disabled one. When a conveyor fails, the results are generally catastrophic for an airport.

3. Charles de Gaulle Airport

At Charles de Gaulle Airport in France, Groupe ADP spearheaded a trial of two shuttles that operate using only electricity and without the need for a driver. This trial was meant to gauge how the vehicle would operate when used on high-traffic roadways, such as those surrounding a major international airport.

The two trial vehicles were also used in the real estate district Roissypôle to provide a different sort of environment for the shuttles to navigate. These shuttles use a unique road infrastructure with constant traffic signals that communicate conditions to the shuttle.

Using technology gathered from this trial, Groupe ADP hopes to bring the shuttles to other sites in the near future. Such autonomous vehicles could serve a number of different purposes, from transporting people between departure areas and car parks to taking people to their flights.

4. Gatwick Airport

Another London-based airport has become the site of experimentation with autonomous vehicles. Gatwick Airport has teamed with Oxbotica for a trial of electrically-powered autonomous vehicles designed to carry employees between different parts of the airfield.

Such technology would allow the airport to reduce the number of vehicles on the airfield considerably while simultaneously minimizing emissions and reducing costs. The technology behind these Oxbotica shuttles is quite unique and depends solely on onboard sensors without any reliance on GPS or other external tech.

Gatwick imagines that the technology will operate sort of like an autonomous Uber. Employees would have the ability to hail a shuttle whenever they need to get quickly to another part of the airfield.

Both Gatwick and Oxbotica acknowledge that much more research and development needs to be done before this technology is made commercially available. However, this trial is an important and exciting step toward the future.

5. Fagernes Airport

In Norway, Fagernes Airport became the testing ground for an autonomous snow-clearing vehicle designed by Yeti Snow Technology, Semcon, and Overaasen. During a demonstration, the autonomous vehicles were able to clear 357,000 square meters of space of snow over the course of an hour.

Yeti has actually designed a four-stage solution for moving from person-operated snow clearing devices to the autonomous devices slowly after collecting data about operations at the specific airport. The company first works with airports to optimize snow-clearing routes and then missions are tracked by GPS and logged. Next, drivers are given specific directions for clearing routes before the vehicles are transitioned to driverless ones.

Major airports often have staff on call to deal with snow. This represents a major expense during the winter months. Making this process more autonomous can eliminate much of this expense while also improving the safety profile of the operation.