This Is How Increased Rideshare Use Is Affecting Airports

Across the country, people are noticing a problem at airports that only seems to be getting worse: traffic. This traffic derives from a number of different factors, not least of which is the record number of travelers. However, another driving force is the increasing use of ridesharing apps. Most airports were designed with lines for taxis to facilitate movement in and out of the airport, but ridesharing circumvents this design, causing more congestion. Many airports are trying to address this issue by making key changes in traffic flow, such as creating separate areas for rideshare vehicles, larger off-site parking lots where drivers can wait, and express lanes for particular types of travelers.

Rideshare companies are also responding to this issue by changing the ways in which they provide service to airports. For example, there are now “rematching” options (available through both Uber and Lyft) that help to link rideshare drivers who just dropped off a rider to another potential rider, cutting down on the time spent circulating and waiting at the airport. On the more extreme end, Uber even offers non-land service to some airports.

However, these measures are not enough, and operational staff at airports in major metro areas are scrambling to keep up with changes. Part of the issue is that rideshare demand skyrocketed in a relatively short period of time, so there has not been much time to respond.

vehicle traffic

A Growing Problem in the United States Since 2014

One of the first airports to recognize the issue caused by rideshare traffic is San Francisco International Airport, which served 58 million travelers in 2018, up from 47 million in 2014. Unfortunately, the airport has a freeway on one side and a bay on the other, so there are no options for expansion.

Recently, models showed that to increase traffic flow, officials would have to set the speed limit at the airport at 15 mph, up from the current 10 mph. However, achieving that goal means they would first have to reduce rideshare traffic by 45 percent. The airport has instituted a number of measures to do so, such as incentivizing riders to get dropped off in the parking garage, but these measures have not panned out. More recently, the airport decided to force almost all rideshare traffic to the top floor of the garage in a desperate attempt to ease traffic; this appears to be working, at least temporarily.

At the same time, the “rematch” option mentioned above, which has worked well at other airports, does not work at San Francisco International. The current location of the pickup area prevents this option from being implemented.

Because of this issue, rideshare companies have become more creative with their solutions. After all, it is in their best interest to work with airports to make everything run more smoothly. Both Lyft and Uber have launched a new program in which riders get a code and then get into the vehicle of any rideshare driver. The code then directs the driver to the rider’s destination. First introduced for large events like concerts, the system has valuable applications for airports. Namely, it eliminates the need for riders to search for drivers and find the designated car, a major source of congestion.

The Value and Downside of New Construction as a Solution

In the long run, however, these solutions will likely not prove adequate. Some airports have already begun working toward more permanent solutions. For example, the Port Authority of New York and New Jersey has invested $30 billion in transforming its three main airports. These upgrades include infrastructure changes that will help to handle rideshares. At the same time, these construction solutions create short-term issues such as adding more vehicles to the mix and potentially shutting down some of the lanes in the airport as they work on expansion. Thus, facilities need to be strategic with the infrastructure changes that they make. These changes should also focus on more than just rideshare structures and seek to provide more lanes and overall space for cars to move.

The real question with these major projects is who will pay for them. If rideshare apps are necessitating the construction, it is not out of the question to hold these companies somewhat responsible. Airports already do this by charging facility fees to drivers, which are typically passed on to passengers. But this has already resulted in some tension as airports continue to raise the cost of these fees. According to a recent report out of Canada, Uber has pulled out of service at Ontario Airport due to a hike in the fees instituted at the facility. Moving forward, figuring the payment issue out may prove the biggest hurdle to reducing the traffic burden.

airport

New Program Allows Travelers to Skip Airport Security Lines

One of the top sources of stress at airports is security lines. An unexpectedly slow or long security line can put you at risk of missing your flight, which is why many people arrive at the airport very early. However, this often means spending an hour or more waiting at the terminal for the flight to board. Several different solutions have been offered to make this process quicker and more convenient. One option that has recently gained some traction is Clear. More than 3 million people have become members of Clear, which uses biometric data that enables them to move quickly through security lines. Clear members can use either their fingerprint or iris to prove their identity, which allows them to then move directly to the security bins after showing a valid boarding pass.

The Availability and Cost of a Clear Membership in the United States

Naturally, Clear will only come in handy if the airport that you use has the technology. In the United States, the Clear technology has already been adopted by more than 30 airports, a number that will likely grow in the coming years. Moreover, Clear is working to partner with other organizations besides airports. For example, Yankees Stadium and the Staples Center have already installed Clear booths at the entryway into the events that they host. Clear uses an encrypted code that corresponds to members’ data in order to verify their identity so that no other form of identification is needed at the airport. The biometric data from the Clear station is compared against a computer database in order to identify the traveler. With their identity confirmed, they do not need to show any further physical identification.

airport passengers

Clear is not a free service. Currently, individuals must pay an annual fee of $179 to use the biometric scanners. While the price may be worth it for those who travel often or who simply value their time, the average traveler may find the cost to be a bit exorbitant, particularly if they arrive at the airport and there are no or few security lines, meaning that the service would have little value to them. However, if a security line is unexpectedly long, the service could mean the difference between catching and missing a flight. In addition, there are ways other than paying for a Clear membership to obtain access to the service. A number of airlines have partnered with the company to obtain free or discounted memberships for their frequent flyers, including Delta Air Lines and United Airlines.

Delta Uses Clear to Eliminate Another Step in the Security Process

Delta is taking its partnership with Clear a step further by removing yet another step in the process of boarding a flight. Customers flying on Delta with a linked SkyMiles account do not need to show their boarding pass when moving past security, as this information is linked to the biometric scan. The airline conducted a trial run on the system for several months before it went live. Through these trials, they found that the Clear system could successfully identify travelers and retrieve boarding pass information using their personal identity. The process saves individuals from having to dig into their pockets to find their boarding passes, going to the counter to print their passes, or downloading a mobile pass onto their smartphones.

airport

Currently, only Delta offers boarding pass verification, so members flying on other airlines will still need to show a physical or digital ticket. Since Delta has a stake in Clear, it makes sense that this airline is the first to develop this technology. In the future, travelers should expect to see Clear used at many other steps of airport identify verification, such as when checking their bags or entering a lounge. Using a fingerprint or iris scan will make the entire process safer and faster for customers. Delta has also worked to make Clear technology accessible to its customers. Delta Diamond members have access to Clear at no cost, and any person with a SkyMiles membership receives a reduced-cost membership, which may range from between $79 to $99 annually. This half-price deal may encourage many more people to purchase the service, which could drive its inclusion at new airports across the country.

The Risks Involved with Biometric Identification Services

Travelers considering Clear may worry about security, especially considering the debate over the use of facial recognition technology in airports. Clear makes information security a prime concern and works diligently to ensure that its systems are as safe as possible. After all, even this data could be used in harmful ways if it falls into the wrong hands. So far, no breaches have occurred with Clear, and the data sent remains heavily encrypted. Still, it is worthwhile to note that potential customers recognize the risks involved with biometric identification.

aircraft boarding

Airlines Are Using These New Technologies to Improve Boarding

The airport experience is full of potentially annoying processes, from standing in line to check a bag to moving slowly through a security line. However, administrators often forget about the boarding process when they are trying to improve the airport customer experience. Social norms can collapse during boarding: passengers often willfully ignore boarding zones to cut the line or argue loudly with gate staff about their bags.

The boarding process could be improved in a number of ways, yet few people have focused on ways to do so until recently. Today, several companies are building technologies that could make boarding simpler and more efficient for all passengers.

RFID and Paperless Travel Could Help Improve Boarding

One technology that could solve a particularly annoying piece of this puzzle is RFID (radio frequency identification). Many flyers are reluctant to check their carry-on bags because they fear that the luggage will not be waiting for them at their destination. Furthermore, with the institution of fees for checked bags, many passengers simply want to save money, so they insist on bringing their luggage on board. The issue with this is the lack of storage space on most flights. Not every traveler can bring a full-size carry-on and personal item on the plane—there’s simply not enough space. Delta began using RFID to track bags in 2016, and British Airways recently made waves with TAG, a reusable digital bag tag that provides a means of tracking baggage throughout a flight.

passengers

In the near future, RFID may become much more common on airlines as a means of avoiding issues caused by gate checks. The International Air Transport Association (IATA) voted a year ago to create an RFID standard for use with luggage and more recently passed a plan to require that airlines and airports around the world use RFID to track luggage. However, there is no plan for implementing the technology yet.

Another technological advancement that could ease the boarding process involves travel documents. Paperless travel is becoming more popular and can significantly streamline boarding processes, not to mention eliminate the waiting time involved in printing boarding passes and other documentation. The World Economic Forum recently announced an initiative called the Known Traveler Digital Identity program, which allows passengers to store passport information on a mobile phone rather than on the chip contained within a physical passport. The project uses interoperable digital identity and other new technologies to make this process safe, secure, and seamless for passengers, and it would not be surprising to see it adopted widely in the coming years. At launch, the program is allowing travel between Canada and the Netherlands without the need for a passport.

Biometric Technology and Its Potential Complications

Another technology that could simplify the boarding process has received a great deal of criticism, which has highlighted some important issues that need to be addressed before it is adopted more widely. This technology is biometrics. Some people fear that the implementation of biometrics, such as facial recognition technology, will lead to tracking systems that violate civil liberties. The World Economic Forum says that there are measures to limit the storage of such information, which has become a contentious issue with recent data breaches of large organizations. Consent should be required each time data is sent, for example. This rule would give travelers more control over their personal data than they currently have with a passport.

biometrics

Already, several airlines are experimenting with biometrics to confirm passengers’ identities and make boarding easier. Norwegian Air has introduced such technology at Los Angeles International Airport, and Air France-KLM recently announced a biometric boarding pilot project at Houston’s George Bush Intercontinental Airport and John F. Kennedy International Airport in New York. These airlines’ experiences may reveal solutions to the problems in implementing biometrics and lead to technology that is both secure and efficient for travelers. Around the world, JetBlue, Qantas, British Airways, and Delta are also testing biometric boarding. Airports themselves are investing in biometrics as well. Boston Logan International Airport recently adopted CLEAR biometric technology to shorten security lines.

Non-technological Strategies for Improving Boarding

Of course, not all efforts to improve the boarding process are digital. United Airlines, for example, recently introduced a two-color system as a complement to its five boarding areas. The colors are determined by frequent flyer status. So far, it seems that the new system has improved average boarding times and helped create more satisfied customers.

Delta, likewise, has investigated how it could redesign the boarding process to be more efficient. The airline has discussed removing the podium altogether, as well as boarding lines, by created designated chairs for passengers. Gate agents would serve more like hosts than ticket-takers to focus on relationships between customer and airline, rather than have passengers sort themselves out. For this to work, however, the airline will need to radically shift how people think about boarding and create trust that this new system is truly efficient.

airport

Spotlight on the Best Airports in the World

More people are choosing air travel than ever before, and airports are increasingly focused on ensuring that they have a pleasant experience. The quality of service offered by an airport is an important consideration. When travelers have greater access to information about an airport, they can make more informed decisions when preparing for their trip and planning their itinerary. Understanding this, Fodor’s recently launched its Travel Awards program and published the results. The awards recognized domestic and international airports in various categories.

The Best Airports in the United States

The airport declared to be the best in the United States was Hollywood Burbank Airport (BUR). While Fodor’s acknowledges that the airport does not have a lot of flash or even state-of-the-art technology, it is reliable and located in an ideal geographic location. The most important consideration was the fact that moving through the airport is easy and comes with very few, if any, hiccups. BUR offers lots of affordable parking with shuttles that run on time and terminals that are simple to navigate. Furthermore, the airport has excellent food options that are not the standard chain restaurants, even though the airport runs so well that people do not need to show up hours early for a flight. This nomination points to how important the most basic elements of service are.

Fodor’s nominated Austin-Bergstrom International (AUS) as its American runner-up due to its live music, wonderful food choices, and rotating museum exhibitions right in the terminal. Plus, the airport has approved a plan to add 32 more gates by 2040 to keep up with the growth of the city that promises to keep the airport easy to navigate. Jackson Hole Airport was listed as the best tiny airport, largely due to the breathtaking views that it offers, and Bozeman Yellowstone International Airport was the runner-up due to its unique, rustic design. Newark Liberty International was recognized as having some of the best food choices of any airport in the world, largely because it has attracted many of New York’s top chefs.

airline

The Best International Airports

In terms of international airports, Fodor’s voted Singapore Changi Airport as the best, which is not surprising given that the facility is consistently named among the top choices. The airport offers excellent shopping and dining options, and it recently underwent an impressive facelift with new gardens, mazes, and more. Passengers can actually check in early to explore the new garden area, including its gorgeous waterfall. The new area, which is actually known as Jewel Changi, is intended primarily as an attraction to improve the customer experience by making the facility feel less like an airport. The renovation has secured the airport’s place among the very best the world has to offer.

Seoul Incheon International was the runner-up and has become almost as impressive as Changi due to its array of activities for people with long layovers. In addition to shops and restaurants, travelers can head to one of seven indoor gardens and even an ice rink. Also, there is an associated golf course nearby and several relaxation centers. A number of other international airports were also mentioned for their specific features, such as the shopping at London Heathrow and Tokyo Haneda, as well as the food at Hong Kong International.

Improving the Customer Experience

In addition to showcasing the aforementioned airports, Fodor’s highlighted the challenges faced by the Los Angeles International Airport (LAX), the fourth-busiest airport in the world. For instance, its design requires that one travel at least 30 minutes to get from the airport entrance to the right terminal, which can take time due to the fact that no public transportation options exist for getting to the airport and the issue of constant construction. Due to this construction, some passengers must check their bags at one terminal and go through security at another, which subjects them to the traffic a second time.

The construction has resulted, at least in part, in efforts to improve the airport, and there are plans to connect the facility to the delayed Crenshaw Metro Line. The train is now set to open in 2023, and other plans for expansion could help to get people through lines more efficiently. LAX is also set to do something with the Theme Building, a structure that resembles a metal spider and has become emblematic of Southern California Midcentury Modern style. While the building is mostly empty at this point, potential plans for converting it into a conference center and hotel have recently surfaced. No on-site hotel now exists, and offering this simple amenity could also help to cut down on traffic to and from the airport.

airline

Should Airlines Pay a Tax to Guarantee Customer Repatriation? What You Need to Know

Modern airports face a number of important challenges, from passenger facility charge (PFC) debates to technological modernization. One of the problems that has become more pronounced in recent months is airline bankruptcies. These have left many passengers stranded and scrambling to figure out ways to get home.

In April, the largest private airline in India, Jet Airways, announced its collapse with no warning and immediately canceled all of its domestic and international flights. The suspension was on a temporary basis due to lack of funding to purchase fuel and maintain critical services. Perhaps this announcement should not have come as a surprise considering that the airline announced serious financial issues in 2018.

Creditors did come to the company’s rescue. However, these events have left some people questioning whether airline should pay a tax to guarantee that customers will be able to return home.

The Collapse of WOW Air

The Jet Airways fiasco followed close on the heels of the collapse of WOW Air, a low-cost carrier based in Iceland. This company suddenly ceased operations toward the end of March. The WOW business model attracted a large number of customers, but it ultimately proved unstainable.

In November 2018, the chairman of Icelandair spoked about a finalized deal to purchase WOW. However, the Icelandair shareholders quickly shot the deal down once they realized the scope of the investment necessary to revamp the company.

After that, Indigo Partners also attempted to help WOW out until investors shot down the feasibility of the plan. Because of the quick collapse of WOW, its airplanes were still scattered across the world months after the bankruptcy.

The Collapse of Alitalia

Another airline that has received a lot of attention is Alitalia, an Italian carrier with a long history of poor financial performance. In fact, the issues leading up to the current situation started in 2008 when the Italian government decided to privatize the airline on the eve of a global financial downturn.

Eventually, a purchase was negotiated with the Compagnia Aeronautica Italiana group, which failed to turn around the airline. Poste Italiane, funded by the Italian government, had to step in with a cash injection. Eventually, Middle Eastern airline Etihad purchased 49 percent of Alitalia.

Soon thereafter, Etihad experienced its own financial issues. This led to Alitalia starting the proceedings for bankruptcy again in 2017. The Italian government has kept the airline alive, but it seems like its days are numbered. Already, the company has delayed bankruptcy proceedings twice.

United Kingdom Suggests Repatriation Insurance Tax

Many people believe that something needs to be done to address the issues caused by these types of events. Recently, the United Kingdom took first steps toward action. The government proposed a new Flight Protection Scheme, which would involve an additional 50 pence per passenger per flight.

This additional money would require airlines to purchase an insurance plan that would repatriate passengers should the company ever experience a sudden bankruptcy. The recommendation comes on the heels of an Airline Insolvency Review.

The review showed that about 80 percent of British passengers travel abroad without any sort of insurance or other way to get home should the airline suddenly bankrupt. The situation is likely very similar, if not worse, in other countries around the world.

Naturally, the British aviation sector immediately pushed back against the proposed “tax.” Airlines UK, which represented 13 different carriers, stated that airlines face significant rising costs already. It believes that now is a particularly bad time to invoke further increases in the cost of airline travel.

British Airways also called out the proposal for being unfair and expressed a view that the new tax is a sort of levy to bail out other carriers. Much of this debate actually stretches back to 2017, when the British airline Monarch collapsed and left many UK nationals stranded. This event is what triggered the Airline Insolvency Review, which took two years to complete.

aircraft

The Options Available to Solve the Repatriation Problem

The proposed Flight Protection Scheme is essentially a pot of cash that would be used to bring people home when their flights were suddenly canceled due to bankruptcy. Airlines would need to buy into this pot through an insurance policy. However, there is more to the recommendations. The government also wants to see a failsafe mechanism that would prevent airlines from stopping flights even when they go bankrupt.

While the details have not been worked out, the government wants to see a policy by which companies would be forced to keep flights going until their passengers could return home. This sort of plan has actually worked in the past. When Air Berlin started to fail, the German government infused it with enough cash to maintain operations for an appropriate amount of time.

Some critics of the plan have pointed out that the issue may not be a real one at all. While the Monarch fold was a disaster, time has passed since then and new precedents have been set. When WOW Air stopped its operations suddenly, 13 other airlines stepped in to offer passengers rescue fairs without any official government order to do so.

A general sense of duty and voluntary industry agreements drove this rescue mission. It seems likely that a similar thing would continue to happen, at least to a point. If airlines continue to fail at an alarming rate, however, the industry could experience fatigue. At that point a repatriation tax might prove useful.